Have you sent a Bizum to the wrong person? Don’t worry! It is something that has happened to all of us. It’s okay if it’s small amounts, or if we’ve sent it to a friend by mistake, and it better be that way… because you can’t cancel a Bizum sent by mistake .
But you can rest easy, because Bizum itself offers you other solutions to solve this common problem.
In this article we tell you what you can do if you send money through Bizum to the wrong person by mistake, without losing your temper in the attempt.
Contact the recipient of the Bizum that you have sent by mistake
If the person who received your wrong Bizum is your friend or acquaintance, your problem has a very easy solution. Congratulations! You just have to talk to that person, explain what happened and ask for your money back .
Think that Bizum is a very convenient payment method between friends, and even one of the most popular apps for roommates, so it’s not uncommon for these things to happen.
Request your money back through Bizum
For cases like this, Bizum has a very useful function that is to ask someone for money . In the Bizum section of the bank app you will see the option “Request” or “Request” right next to “Send”.
You just have to enter the amount you sent by mistake and the recipient you want to ask. To avoid misunderstandings, you can put a message as the concept of the request, such as “Bizum returned by mistake” or something similar.
Now all that remains is to hope that the contact that your Bizum received has good faith, if they were not known to you. You will have a period of 7 days to accept the return of your money, so do not despair if you see that the money does not arrive at the moment.
Contact your bank to get your money back
The good thing about Bizum is that, as it is directly linked to your bank account, it has the support of these entities in case of problems. However, each bank has its own way of dealing with problems with Bizum.
There are some that make it as easy for you as CaixaBank , which provides a contact telephone number (900 40 40 90) and an email (servicio.cliente@caixabank.com) to present your problems, and others such as Banco Sabadell or BBVA They don’t tell you anything about it.
If your bank does not offer you any solution from its app, contact customer service and tell them what happened. In principle, and if there is no irregularity with your account, the bank will be able to undo the erroneous Bizum and re-enter the amount.
Cases in which the Bizum does not reach the wrong recipient
Don’t despair! There are some cases in which the Bizum that you have sent by mistake ends up returning to your wallet.
If the recipient does not trust and rejects your Bizum
In the event that the Bizum reaches a complete stranger by mistake, there is a possibility that they will not accept your money transfer and it will be returned to you.
As a security measure, when Bizum detects that an unknown contact is sending you money , it always asks you to confirm receipt of that amount, no matter how small. To do this, Bizum gives the user a period of 7 days and, whether he rejects it or does not answer, the money will return to you.
In fact, if you are the one who receives money from a stranger, it is best to reject it so as not to fall into a scam. Security is a very sensitive issue for Bizum!
If the recipient does not have Bizum activated
It is not so rare that some of your contacts, especially if they are older, have not activated their Bizum account. Maybe they don’t even have the bank’s app installed!
If you’ve been lucky enough to mistakenly send money to one of these contacts, don’t worry. Bizum will send you a notification of the shipment to the email associated with your bank account and will give you a period of 2 days to register as a Bizum user.
And if this user does not activate his Bizum account in those 2 days, which is what usually happens in these cases, the money will return to your account as if nothing had happened.
To avoid all these problems, it is best to always send money through Bizum from the contact list , instead of entering your phone number by hand. With this, you ensure that the money reaches its rightful recipient ( as long as you don’t lose your finger during the process! ).
In any case, it is best to find a platform that is comfortable and easy to use , so it might be a good idea to look for an app that replaces the famous Bizum if it doesn’t quite convince you.
