It is quite likely that you need to contact Amazon Prime Video for some reason specific to your account. Next, we provide you with all the ways through which you can contact the customer service staff.
Amazon Prime Video is a streaming platform created by the king of e-commerce, Amazon, which came to light in 2006. It is an exclusive service for Prime customers, the online store’s monthly or annual subscription program.
The platform, produced and managed by Amazon, offers a catalog of series and movies with thousands of titles at no additional cost to the Prime Video membership. However, you will also find content that you can buy or rent for an additional charge. You will be able to enjoy all of this through a multitude of devices, and you just have to know how to link Amazon Prime Video.
Amazon Prime Video Help Page
And as with any service, it’s possible to run into problems along the way. First of all, they have a help page where you can find detailed information on how to solve many of the most frequent problems on the platform .
You will find answers to the difficulties that arise with subscriptions, parental controls, technical failures, content rental… as well as an installation guide.
Web: Prime Video Help
On the other hand, Amazon Prime Video has a section called “Contact us” that allows the user to choose a contact method to communicate with them: telephone, email or online chat . However, this is the only thing that appears when you select any of the query options:
In short, there is no option to directly contact any Amazon Prime Video technician via phone, email or live chat. The best thing is to explore the help fields offered by the page and try to solve any problem independently.
You can also contact the base company by following the steps in the article on how to contact Amazon. In this way, you have the guarantee that the technical service has picked up your request individually and, sooner or later, you will receive an answer .
Contact through social networks (Spain, USA and more)
Social networks are one of the most innovative and instant ways that exist today to get in touch with a company.
Amazon Prime Video has an official account on the main social networks, so it is also a very feasible means of contact. Of course, make sure you are talking to the official profile and never provide personal or bank details without being sure of it.
Next, we leave you the contact profiles of Amazon Prime Video Spain on Facebook, Twitter and Instagram:
- Facebook.com/PrimeVideoES – Facebook.
- Twitter.com/PrimeVideoES – Twitter.
- Instagram.com/primevideoes – Instagram.
If you want to contact Amazon Prime Video USA , it’s as simple as accessing the platform’s global profiles. They don’t have a Facebook account, but the rest are very easy to find because they only have the name “Prime Video”, without any country added behind it:
- Twitter.com/PrimeVideo – Twitter
- Instagram.com/primevideo – Instagram
The streaming platform has more than 175 million registered users, and can be enjoyed in European countries such as the United Kingdom (PrimeVideoUK), France (PrimeVideoFR), Italy (PrimeVideoIT) or Germany (PrimeVideoDE). It is also available in LATAM (PrimeVideoLAT) and in Australia (PrimeVideoAUNZ), among others.
By entering any of the references written in parentheses on Twitter or Instagram, you will directly access the official Amazon Prime Video profiles in those countries.
Send an email (Spain and USA)
Regarding email, we are sorry to inform you that there is no specific address to contact Amazon Prime Video in Spain . However, you can do it through Amazon customer email :
- customers@amazon.es
The best option may be to communicate directly with Amazon Prime Video US , that is, the platform in general terms. Take note of your email address:
- prime-video@amazon.com
Central office in Spain and USA.
Probably the worst way to contact Amazon Prime Video by far. However, if you think that your request can be sent by postal mail , you should know that they have an office in Madrid (Spain), in addition to the headquarters in Seattle (United States).
- Calle Ramírez de Prado 5, 28045, Madrid.
- 2111 7th Ave, Seattle, WA 98121.
You already know how to get in touch with Amazon Prime Video , now what you have to do is enjoy its extensive catalog and keep an eye on all the news that are coming to the platform.
